At Dreem Fly, we respect your privacy and understand the importance of protecting your personal information when arranging Hajj, Umrah, flights, hotel accommodation and other travel services.
This Privacy Policy explains what information we may collect, how we use it, when we share it and the choices available to you.
This policy applies to visitors of https://dreemfly.com, customers who contact us and individuals who request or purchase our travel services.
We may collect information that you provide directly when submitting a travel inquiry, requesting a quotation, making a reservation or communicating with our team.
This may include:
Full name.
Email address.
Telephone or WhatsApp number.
Residential or mailing address, where required.
Preferred travel dates and destination.
When necessary to arrange travel services, we may collect:
Passport details and passport copies.
Date of birth and nationality.
Visa application information and supporting documents.
Passenger names and travel itinerary details.
Documents required by airlines, hotels or relevant travel authorities.
Please provide sensitive travel documents only through the communication channels or submission methods designated by Dreem Fly.
We may collect booking references, invoice details, payment status, transaction confirmations and payment receipts.
Where online payments are processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy and security policies.
If you request wheelchair assistance, accessibility arrangements or other travel support, we may collect the information necessary to fulfil that request.
Please avoid providing unnecessary medical or sensitive personal information.
When you use our website, we or our service providers may collect technical information such as:
IP address and browser type.
Device and operating system information.
Pages visited and website interactions.
Website usage and diagnostic information.
Cookie and analytics identifiers, where enabled.
The information collected depends on the website features and analytics tools in use.
Dreem Fly may use your information to:
Respond to Hajj and Umrah travel inquiries.
Prepare quotations and customized travel packages.
Process bookings and reservations.
Coordinate flights, hotels and ground transportation.
Assist with visa applications and travel documentation.
Communicate booking confirmations, payment updates and travel advisories.
Respond to customer support requests.
Improve our website and services.
Maintain business records and comply with legal obligations.
Prevent fraud and protect our customers and business.
We use personal information for purposes relevant to the services requested or other purposes permitted by applicable law.
Dreem Fly does not sell customers’ personal information.
We may share information with service providers when necessary to arrange or deliver your requested travel services.
These recipients may include:
Airlines and ticketing providers.
Hotels and accommodation providers in Makkah, Madinah and other destinations.
Visa processing partners and relevant government or immigration authorities.
Transport providers and ground-handling partners.
Payment processors and financial institutions.
Website hosting, communication and technical service providers.
We share only the information reasonably required for the relevant purpose, subject to applicable legal requirements.
Some travel providers or authorities may operate outside your country of residence. Where personal information is transferred internationally, we will take steps required by applicable law.
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve performance.
Depending on the tools installed, cookies may be used for:
Essential website functions.
Analytics and performance measurement.
Advertising and campaign measurement.
Remembering user preferences.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences.
Disabling certain cookies may affect website functionality.
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse or disclosure.
These measures may include access restrictions, secure website connections, controlled handling of travel documents and appropriate security practices for our systems and service providers.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as necessary to provide travel services, maintain relevant business records, resolve disputes and meet legal or regulatory obligations.
Passport copies, booking records, payment information and other documents may have different retention periods depending on their purpose and applicable requirements.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to lawful retention obligations.
Depending on your location and applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Withdraw consent where processing relies on consent.
Object to or restrict certain types of processing.
Request information about how your data is shared.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding.
Some information cannot be deleted immediately if it is required for an active booking, legal obligation, financial record or dispute.
Our travel services may involve family bookings and travel arrangements for minors.
Where information about a child is required, it should be provided by a parent, guardian or another person legally authorized to provide it.
We do not knowingly collect children’s personal information for unrelated purposes.
Our website may contain links to airline websites, hotel websites, payment services or other external platforms.
These websites operate under their own privacy policies. Dreem Fly is not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing their policies before providing personal information.
We may update this Privacy Policy when our services, website features or legal obligations change.
The latest version will be published on this page with its revision date.
For privacy questions, requests to access or correct your information, or concerns about how your data is handled, contact:
Email: info@dreemfly.com
Contact Page: https://dreemfly.com/contact-us/
Please describe your request clearly. We may request additional information to verify your identity and protect your personal data.
Hajj & Umrah Travel and Ticketing Agency "Dreemfly" © 2026. All rights reserved.