Welcome to Dreem Fly, your travel partner for Hajj, Umrah, flights, hotel reservations and related travel services.
These Terms and Conditions govern your use of https://dreemfly.com, your travel inquiries and any bookings made through Dreem Fly.
By accessing our website, requesting a quotation or booking a travel service, you acknowledge that you have read and understood these terms. Please review them carefully before confirming your travel arrangements.
Dreem Fly offers travel-related services that may include:
Hajj and Umrah travel packages.
Airline tickets and flight reservations.
Hotel accommodation in Makkah and Madinah.
Saudi visa application assistance, where available.
Airport transfers and ground transportation.
Customized travel arrangements for individuals, families and groups.
The availability and inclusions of each service depend on the selected package, travel dates, supplier availability and applicable regulations.
Your booking confirmation will specify the services included in your travel arrangements.
Customers must provide accurate information when requesting or confirming a booking, including passenger names, passport details, contact information and travel dates.
A booking inquiry does not automatically constitute a confirmed reservation.
Your booking will be confirmed once the required payment and supplier conditions have been satisfied and Dreem Fly has issued written confirmation or the relevant booking documents.
Customers should review all confirmation documents carefully and notify us promptly of any errors.
Travel package prices may vary depending on travel dates, seasonal demand, airline fares, hotel availability, currency exchange rates, taxes and supplier charges.
The final price and payment schedule will be communicated before confirmation.
Any deposit, remaining balance and payment deadlines will be specified in your quotation, invoice or booking confirmation.
If payment is not received by the agreed deadline, the reservation may be subject to cancellation or supplier-imposed charges.
Additional services, itinerary changes or special requests may incur extra costs. Any applicable charges will be communicated before they are confirmed.
Dreem Fly may provide assistance with Saudi visa applications and travel documentation where such services are available.
Visa approval, issuance and entry into Saudi Arabia are determined by the relevant government authorities. Dreem Fly cannot guarantee visa approval or a particular processing time.
Customers are responsible for:
Providing accurate and complete travel documents.
Ensuring their passport meets applicable validity requirements.
Meeting the relevant visa eligibility conditions.
Following current immigration, Hajj and Umrah regulations.
Providing additional documents when requested by the relevant authorities.
Visa and application fees are subject to the applicable authority and service provider’s terms. Refund eligibility will depend on the circumstances and relevant conditions.
Customers should verify current passport and visa requirements before travelling.
Cancellation and amendment conditions depend on the package booked, the time of cancellation and the policies of the relevant airlines, hotels, visa providers and other suppliers.
The cancellation terms applicable to your booking will be provided with your quotation or booking confirmation.
Customers should submit cancellation requests in writing through Dreem Fly’s official contact channels.
The date the request is received may determine the applicable cancellation charges.
Refunds may be subject to deductions for applicable supplier penalties, airline ticket charges, hotel cancellation fees, visa processing costs and disclosed non-refundable service fees.
Some services may be non-refundable or may only be refunded under specific conditions.
Approved refunds will be processed according to the applicable supplier and payment-provider procedures.
Dreem Fly will communicate the expected processing timeline where available. Actual receipt of funds may depend on banking and payment-provider processing.
Please refer to your booking-specific terms for the applicable refund conditions.
Flight schedules, baggage allowances, ticket conditions, seat assignments and onboard services are determined by the operating airline.
Airlines may change schedules or cancel flights due to operational, weather, safety or other circumstances.
Customers should check their flight details and baggage allowance directly with the airline before departure.
Airline-related claims, compensation, cancellations and baggage issues are subject to the airline’s policies and applicable law.
Hotel reservations are subject to availability and the conditions of the selected property.
The confirmed hotel name, room category, meal plan and other inclusions will be stated in your booking confirmation.
Hotel photographs, facilities and distances from Masjid al-Haram or Masjid an-Nabawi may be approximate and can vary according to the route or measurement method.
Check-in and check-out times are determined by the hotel. Early check-in, late check-out and special room requests are subject to availability and may involve additional charges.
Customers agree to:
Provide accurate booking and travel information.
Make payments according to the agreed schedule.
Review booking confirmations and travel documents.
Follow airline, hotel and immigration requirements.
Arrive at airports and departure points on time.
Inform Dreem Fly of changes that may affect their arrangements.
Customers are responsible for personal belongings, personal expenses and travel insurance where required or recommended.
Dreem Fly may be affected by circumstances beyond its reasonable control, including severe weather, natural disasters, public health emergencies, conflict, government restrictions, travel bans, airline disruptions or changes to pilgrimage regulations.
If such circumstances affect your booking, Dreem Fly will communicate available options, subject to supplier policies and applicable law.
Cancellation, rescheduling and refund arrangements will be handled according to the relevant booking terms and legal requirements.
Dreem Fly will provide its services with reasonable care, subject to the applicable booking conditions and law.
To the extent permitted by applicable law, Dreem Fly is not responsible for losses caused by circumstances beyond its reasonable control or by the independent acts or omissions of third-party suppliers.
Nothing in these terms excludes or limits any liability or customer right that cannot legally be excluded or limited.
Website content, including text, images, logos, package descriptions and design elements, is provided for personal and informational use.
You may not reproduce, distribute or commercially use Dreem Fly’s website content without permission, except where permitted by law.
Package details, prices and availability may change. Customers should rely on their confirmed booking documents for the final travel arrangements.
Dreem Fly may update these Terms and Conditions to reflect changes to its services, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
Any changes remain subject to applicable law and the terms governing existing confirmed bookings.
For questions about these Terms and Conditions, your booking, cancellations or refunds, please contact Dreem Fly:
Email: info@dreemfly.com
Contact Page: https://dreemfly.com/contact-us/
Please include your booking reference when contacting us about an existing reservation.
Hajj & Umrah Travel and Ticketing Agency "Dreemfly" © 2026. All rights reserved.